Vendor Terms & Refund Policy

Last updated: 11 October 2026

These terms govern how wedding service providers use the Farah vendor portal (farah-app.com/vendors) and the paid verification service. Farah is operated by Bellevie Company (a limited liability company), Unified National Number 7054771246, Kingdom of Saudi Arabia. By using the portal or paying the verification fee, you agree to these terms.

1. Listing in Farah's directory

Being listed in the vendor directory in the Farah app is free. Verification is optional and paid.

2. What verification includes

• The verified badge next to your business name on all its listings in Farah (every category and city of the same business).
• Your business appears before non-verified vendors in the directory lists.
• Editing your business name, the cities you serve, and your contact numbers.
• Adding a bio introducing your services.
• Adding up to 5 photos of your work.

The fee is paid once, and the amount is shown clearly before payment.

3. How verification works

• You sign in with your email and choose your business from the directory, or request to add it.
• You send your verification code as a direct message to Farah's Instagram or TikTok from the business account registered in Farah, to confirm you own the business.
• Once we approve ownership, you have 48 hours to complete payment; after that the approval expires and you can request a new code.
• The badge appears as soon as payment is confirmed.

4. What the verified badge means

The badge means Farah has confirmed that the account holder runs the listed business. It is not a guarantee of service quality or prices. Any agreement between a bride and a vendor is directly between them, and Farah is not a party to it.

5. Payment

Payment is made through a licensed Saudi payment gateway (mada, Apple Pay, and credit cards) or by bank transfer to the company account. Farah does not store your card details. VAT is shown on the invoice where applicable.

6. Refund policy

• Full refund if you paid and we were unable to activate the badge for your business.
• Full refund for duplicate or incorrect charges.
• Otherwise, fees are non-refundable once the badge is activated.
• To request a refund, email support@farah-app.com. Refunds go back to the original payment method within 14 business days of approval.

7. Your page content

• You are responsible for the accuracy of the information and photos you add, and confirm you own their rights.
• Misleading, unlawful or inappropriate content is not allowed, and Farah may edit or remove it.
• You allow Farah to display your business name and photos in the app and website to introduce your business to brides.

8. Suspension of the badge

Farah may remove the badge or hide a listing if false information was provided, these terms were breached, the business closed, or the business account was transferred to someone else. In these cases fees are not refunded.

9. Privacy

We handle your data according to our Privacy Policy and Saudi Arabia's Personal Data Protection Law.

10. Changes and governing law

We may update these terms and will announce any material change on this page. These terms are governed by the laws of the Kingdom of Saudi Arabia.

Contact

support@farah-app.com